The Short Version
At Fiverr we care about your privacy. We do not sell or rent your personal information to third parties. We do not disclose it to others except as required to provide you with the services of the Fiverr.com website (“Site”), meaning – to allow you to buy, sell, share the information you want to share on the Site, pay for products, post reviews and so on.
We collect information that you provide us or share with other users voluntarily, and also some general technical information that is automatically gathered by our systems, such as IP address, browser information and cookies to enable you a better user experience and a more personalized browsing experience.
Information that you provide us in the process of the registration will remain private and secure – including your contact information.
Information that you choose to publish on the site (photos, videos, text, music, reviews, deliveries) – is no longer private, just like any information you publish online.
Technical information that is gathered by our systems, or third party systems automatically may be used for Site operation, optimization, analytics, content promotion and enhancement of user experience. We may use your information to contact you – to provide notices related to your activities, or offer you promotions and general updates, but we will not let any other person, including sellers and buyers, contact you, other than through your user login.
The longer version
Information We Collect
When you register to the Site we ask you to provide certain personal information, including a valid email address, location and username. We may collect additional information such as physical address and additional authentication information, to provide you with the services you need (such as payment or withdrawal of funds, sending physical goods), or to ensure the markeplace integrity (for example, prevention of fraud). We collect information to provide better services and enhanced user experience to all of our Users.
In addition, we collect information while you access, browse, view or otherwise use the Site. In other words, when you access the Site we are aware of your usage of the Site, and may gather, collect and record the information relating to such usage, including, geo-location information, IP address, device and connection information, browser information and web-log information, and all communications recorded by Users through the Site. We use that information to enhance user experience, personalize your browsing experience as well as monitor the Site for fraud and inappropriate content or behavior. We may also collect supplemental information obtained from third parties such as demographic and navigation data.
Once you register, your username and additional information regarding your activity is made public and is visible to all Users of the Site. This information includes photos you upload, your published portfolio, Gig information, ratings, and additional information you may choose to add to your profile.
We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions permitted by law.
Sharing Personal Information with third parties
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We may combine your personal information with information we collect from automatically or obtain from other companies and use it to improve and personalize our services, content and advertising. If you do not wish to receive marketing communications from us, you can opt-out through the link attached to each communication.
We may provide your personal details to third parties, only in order to operate the Site, and prevent fraud and illegal activities, as detailed below.
- To service providers for the purpose of opening, operating and servicing your account (example – payment vendors, CRM systems, mailing systems or technical consultants);
- To respond to a subpoena or court order, judicial process or to regulatory authorities; and
Cookies & Local Storage
You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, cookies may, in certain cases, save the User from the need to enter usernames and passwords, and allow session continuity.
We take great care in maintaining the security of the Site and your information and in preventing unauthorized access to it through industry standard technologies and internal procedures. However, we do not guarantee that unauthorized access will never occur.
Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party.
Third Party Sites
Updating Your Information
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. Whenever you use our services, we aim to provide you with access to your personal information. In the event that you believe our information is in anyway incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information please contact Fiverr’s Customer Support and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.
We reserve the right to change this policy at any time, so please re-visit this page frequently.
In the event we go through a business transition such as a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be among the assets transferred.
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