Fiverr's User Protection Policy
At Fiverr, user information is always kept private and secure, our users can choose to remain anonymous even when paying or getting paid.
Buyers and sellers are entitled to cancel orders that have not been delivered successfully, on time, or at all.
Fiverr will do its best to protect sellers against user misbehavior, including removal of false feedback or ratings left by other sellers. We invest a lot of effort in making sure that untrusted people stay away from Fiverr.
Fiverr provides 24x7 customer support services to assist you with account issues, orders and any type of problem with the site. Our team of moderators constantly monitor and clean Fiverr, removing poor quality and improper content, spammers and other wrong doers.
Poor quality sellers hurt the community and first and foremost other great sellers. That said, if you are a seller and your account has been restricted, you will be able to withdraw your cleared earnings.
All subject to our Terms of Service.
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