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English
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I will audit customer service calls and give QA feedback
India
I speak English, Hindi, Bengali, Spanish
Call Quality Analyst
Experienced Call Quality Analyst with 5 years at TCS, specializing in auditing customer service calls for UK, Australia, and Manila utility call centers. Skilled in call monitoring, quality evaluation...
About this Gig
I will professionally audit customer support or sales calls to evaluate communication, compliance, soft skills, objection handling, and overall customer experience. You will receive clear feedback, quality scores, and actionable improvement suggestions to help improve team performance and customer satisfaction.
FAQ
What types of calls do you audit?
I audit customer support, sales, telecalling, cold calling, appointment setting, and customer service calls.
What will I receive after the audit?
You will receive detailed feedback, quality scores, strengths, weaknesses, and actionable improvement suggestions.
Do you provide a QA scorecard or report?
Yes, I can provide a structured QA scorecard and summary report depending on the package selected.
Are my call recordings confidential?
Absolutely. All recordings and client information are kept 100% confidential.
What audio formats do you accept?
I accept MP3, WAV, MP4, Zoom recordings, Google Drive links, and most common audio/video formats.
Can you audit bulk calls for teams or businesses?
Yes, I can review bulk calls for teams and businesses. Please message me before placing large orders.
Do you provide improvement recommendations?
Yes. I provide constructive suggestions to improve communication, customer handling, sales approach, and overall call quality.
Can you customize the audit criteria?
Yes, I can follow your company’s QA parameters, scorecards, or SOPs if provided.
