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I will be your professional inbound customer support and outbound cold caller
BPO Specialist, Inbound Support and Outbound Sales Expert
Founder & CEO of Apex Reach Solutions. I am a professional BPO and Call Center Specialist managing global client communications. I specialize in top-tier Inbound Customer Support and high-converting O...
About this Gig
Welcome to your professional BPO and Customer Support solution!
If you are looking for a dedicated specialist to handle your inbound customer care and boost your outbound sales through professional cold calling, you are in the right place. I provide top-tier support to help streamline your business and keep your customers happy.
Here is what I can handle for you:
Inbound Customer Support & Live Chat
Outbound Cold Calling & Telemarketing
Appointment Setting & Lead Generation
Social Media Customer Queries (Facebook, Instagram, WhatsApp)
Email Management & Query Resolution
Why choose my services?
24/7 Availability to match your business hours
Fluent English with excellent communication skills
Experience with modern helpdesk tools (Zendesk, Freshdesk)
Professional attitude, high privacy, and timely reporting
Please send a message before placing an order so we can discuss your specific requirements, project scope, and custom timelines. Let's grow your business together!
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Freshdesk
FAQ
Can you work according to my country's timezone?
Yes, absolutely! We provide 24/7 coverage, so I can seamlessly adjust to US, UK, Canada, or any other international timezone to match your business hours.
What tools or software do you use for customer support?
I am experienced in using modern helpdesk tools like Zendesk, Freshdesk, and LiveChat. However, if your team uses a specific CRM or custom software, I can quickly adapt to it.
What do you need from me to start inbound customer support?
To handle your inbound support, I will need access to your helpdesk/CRM platform, a basic guide or FAQ document about your products/services, and any specific protocols your team follows to greet customers.
Do you provide the lead generation list for outbound cold calling?
Generally, the buyer provides the targeted lead list and cold calling script. However, if you don't have a script, I can help you create a basic call flow. Please ensure your list is ready before placing the order.
