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$
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I will expertly create a knowledge base for your saas product
Senior Technical Writer, SaaS and B2B, Knowledge Base, API Docs, User Guides
I’m a Top Rated Plus (Top 1%) Senior Technical Writer with 7+ years of experience turning complex engineering concepts into clear, user-friendly documentation—especially in docs-as-code workflows. I c...
About this Gig
OVERVIEW
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With over 7 years of experience creating knowledge bases, help centers, help guides, and how-to guides for SaaS, B2B, web, and enterprise software, I help reduce support time, costs, and effort by building a complete knowledge base in any CMS, including Intercom, Zendesk, Notion, Confluence, or WordPress.
WHAT I'LL DELIVER:
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- I'll invite you to a Slack channel for communication and updates.
- I'll invite you to a Notion mockup version of your knowledge base for easy comments and updates during the project.
- I'll invite you to Figma to view the screenshot designs and illustrations.
- I'll migrate the content from Notion to any CMS you use.
- I'll deliver GIFs for the required guides.
- I'll integrate your knowledge base with an AI chatbot to answer user questions and reduce support time and effort for common cases and FAQs.
I'm familiar with all of these CMS platforms for publishing guides:
- Intercom
- Zendesk
- Notion
- Confluence
- WordPress
- and over 24 other platforms
Document type:
User & training manuals
•
Documentation
Language:
Arabic
•
English
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
What do I need from you to get started?
Before I get started, I’ll need a demo account for your software so I can take new screenshots to make the knowledge base articles more appealing and explore product features to outline or update your knowledge base content.
Do you provide QA testing for my software at no extra cost while working on the knowledge base?
Yes, I’ll create a bug-tracking database in Notion for all the bugs I find in your software, or I can use your preferred QA tool, such as Linear, Trello, or Jira.
Which CMS can I use to create a knowledge base?
I'm familiar with CMS platforms for publishing guides, including Intercom, Zendesk, Notion, Confluence, WordPress, and over 24 other platforms.
Do you offer custom UI/UX design for my knowledge base?
Yes. I can design custom UI/UX for your knowledge base using Figma.
Do you offer demo, walkthrough, and how-to videos?
Yes. I can create demo, walkthrough, and how-to videos (screen recordings with voiceover, captions, and light editing) for your knowledge base.
Can you send me a custom offer?
Yes—please message me your application link (or a demo account), the scope of work, and your deadline, and I will send a custom offer.
