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I will be your dedicated customer success and key account manager
Pakistan
I speak English, Urdu
Technical Key Account Manager and Project Manager Client Success
Technical Key Account Manager & PM with 5+ yrs managing international clients (US, UAE) across web, mobile, SaaS & game dev. I own the full client lifecycle onboarding to delivery to growth as technic...
About this Gig
Struggling to keep clients happy while your team focuses on delivery? Let me handle that.
I'm Abdul Hadi, a Customer Success & Key Account Manager with 5+ years managing international clients across SaaS, web, mobile, and game development for businesses in the US and UAE.
I own the full client relationship: onboarding, communication, escalation handling, and identifying upsell opportunities that grow your revenue. With a Computer Science background, I bridge the gap between your clients and your technical team turning business needs into clear requirements your engineers can act on.
What you get:
- Dedicated weekly customer success hours
- Proactive client communication & updates
- Escalation & issue resolution
- Retention-focused account management
- Experience with Trello, ClickUp, Jira & Slack
- Whether you're a startup needing a professional client-facing presence, or an agency offloading account management I'll treat your clients like my own.
Message me before ordering I'll tailor a plan to your business.
Language:
English
Timezone:
24/7
FAQ
Do you work with clients outside the US and UAE?
Yes! While most of my experience is with US and UAE-based companies, I work with clients globally. Timezone overlap can be arranged to fit your team's schedule.
What tools do you use for communication and project tracking?
I'm experienced with Trello, ClickUp, Jira, and Slack. If you use a different tool, I'm a fast learner and can adapt within the first few days.
Can you handle technical clients (SaaS, game dev, web/app development)?
Yes this is actually my specialty. With a Computer Science background, I can understand technical requirements and communicate clearly with both your clients and your engineering team.
What happens if I need more hours than my package includes?
Just message me! You can add extra hours through my Gig Extras, or we can discuss upgrading to a higher package if your needs grow.
Do you sign NDAs or confidentiality agreements?
Absolutely. I'm happy to sign an NDA before we begin, especially for client-facing or sensitive account work.
