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Fiverr Pro
English
$
USD
I will track orders and handle delivery issues for your online store
Customer support and order tracking virtual assistant
I'm Deborah, a customer support specialist in Nairobi. At Teleperformance I support DHL Express customers by phone, chat and email, around 150 a day, tracking shipments and sorting out late or stuck d...
About this Gig
Late or lost parcels turn happy customers into refund requests. I'll stay on top of every order so your customers always know where their package is.
Tracking shipments is my day job. I work on the DHL Express account at Teleperformance, finding held, late and misrouted parcels, chasing the courier or depot, and keeping customers updated until delivery. I handle around 150 of these a day.
What I'll do for you:
- Check tracking for your open orders across your carriers
- Spot late, stuck or returned parcels before customers complain
- Contact carriers and update customers with clear, friendly messages
- Process simple returns and replacements using your policies
- Send you a short report of problem orders and their status
Message me before ordering with your store platform, carriers and order volume, and I'll suggest the right package.
Platform:
Shopify
Language:
English
FAQ
Which platforms do you work with?
Shopify, WooCommerce, Amazon seller inbox or a simple spreadsheet. Tell me yours and I'll confirm before you order.
Which carriers can you track?
DHL is my day-to-day, and I can work with any carrier that offers online tracking.
Do you need my passwords?
No. Please add me as a staff user with limited access, so you stay in control of your store.
