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Fiverr Pro
English
$
USD
I will handle your shopify email support
Social Media Manager, Virtual Assistant and Customer Service Representative
Hi, I'm Abril! I offer professional writing, social media management, customer service and virtual assistant services. I have over 5 years of experience working on more than 200 projects for internati...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
Your customers write to you in English and Spanish, and the inbox keeps growing. I answer them for you, in your brand's voice, so nothing sits unread.
What I handle:
- Replies to customer emails, order questions and shipping updates
- Order follow ups, refunds and exchange requests, following your policy
- Inbox setup and organization in Gmail, Outlook or Help Scout
- Shopify store support
- A short weekly report on what customers are asking
Tools I work with: Zendesk, Freshdesk, Zoho Desk, Help Scout, Gmail and Outlook.
How it works: send me your return policy, shipping details and a few past replies you like. We agree on the scope and hours, then I start. Message me before ordering so we can set the volume and hours together.
I have five years of experience supporting online brands.
Social media platform:
•
•
•
Service type:
Technical support
Language:
English
•
Spanish
Timezone:
24/7
Knowledge base software:
Document 360
•
Freshdesk
•
Freshservice
•
Zoho
Clients I’ve worked with
Philorganic
I have been working as a Social Media Manager for Philorganic for over 3 years, successfully growing the brand organically from 0 to thousands of followers. Philorganic is an organic and vegan skincare brand based in Texas.
Jan 2024
My Portfolio
FAQ
Will you help drive more sales through email support?
Yes! With over 4 years of experience helping businesses generate 7-figure sales, I know how to handle customers in a way that builds trust, retains buyers and encourages repeat purchases. Great customer support is one of the most powerful sales tools a business can have.
Can you configure and set up my email tools?
Absolutely! I am experienced with Help Scout, Shopify, Gmail, Outlook and more. I can set everything up from scratch or work with your existing system, whatever your business needs.
Will I receive weekly reports?
Yes! Depending on your package, you will receive regular performance reports delivered directly to you. Basic package includes 1 report, Standard includes 2 and Premium includes 4 weekly reports so you always have full visibility into your customer support performance.
Can you work long term?
Absolutely! I am always looking for long term partnerships. Building a lasting working relationship means I get to truly understand your brand, your voice and your customers, ich only makes the service better over time. I am committed, reliable and ready to grow with your business.
What if I need you to help me respond to all my emails in one day?
Of course! Every business has different needs and I am fully flexible. Depending on the volume and complexity of your emails, I can create a customized and personalized plan that works specifically for you. Just send me a message and we will figure out the best solution together.
