I will do zendesk configuration, implementation, and automation

1. Understand if you are using Zendesk at maximal scale 2. Setting up your "fresh" Zendesk account using best practices in customer service 3. Optimize your current workflows to prevent losing tickets and responding too late 4, Clean and reboot your old heavy Zendesk account

1. Support system migration (from Gmail, Outlook, or any ticketing / CRM system) 2. Channels setup (Zendesk Support, Chat, Talk, Guide, Text, custom integrations) 3. Ticketing workflow setup and optimization (Forms, Channels, Macros) 4. Business processes automation setup and scaling (SLAs,Trigger)

I successfully implemented Zendesk projects in ecommerce, telecom, Insurance, Travel, IT, Media, and other domains. I have a lot of ready-to-use proven templates for many support workflows (i.e. for Ecommerce – orders processing, missing deliveries, reshipments, repl

1. Scientific background – I have structured thinking and data analytics skills. 2. Consulting background – I use efficient and proven methodologies in my work. 3. Multi-domain experience – I have rich practical knowledge in many business domains.

My most remarkable Zendesk implementation is the long-term project with the largest telecom brand in UAE (it has 5 mln clients). Today 6 agents team is serving more than 9000 tickets monthly with average CSAT of 95%. Monthly more than 100k clients visit the Knowledge base.

I have extensive experience working with all Zendesk subscription levels, including Teams, Professional, and Enterprise.

Yes, I am well-versed in advanced customization through apps and API connections, allowing for seamless integration with your existing systems and tools.

Definitely! I can implement and optimize Zendesk Guide and Answer Bot to enhance your customer experience and streamline support interactions.

Yes, I provide ongoing support and maintenance to ensure your Zendesk instance continues to function optimally and meet the evolving needs of your business.

Absolutely! I have experience creating thousands of macros, tags, triggers, and automations to improve efficiency and response times for customer support interactions.