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I will create professional cc KPI dashboard in excel or power bi
Rohail Addin
About this gig
Are you struggling with messy call center reports, poor SLA visibility, high abandoned calls, unclear agent performance, or manual Excel reporting?
I will create a professional call center KPI dashboard in Excel or Power BI to help you track performance, monitor customer service KPIs, and make better operational decisions.
I can help you analyze and visualize:
- Total calls, answered calls, abandoned calls
- SLA, service level, ASA, AHT, occupancy
- Agent productivity and performance
- Queue performance and interval reports
- Daily, weekly, and monthly call center trends
- Workforce management and staffing gaps
- Customer support performance reports
- CX operations and contact center KPIs
What you will get:
- Clean Excel dashboard or Power BI dashboard
- KPI summary and visual charts
- Call center performance analysis
- Professional formatting
- Actionable insights and recommendations
- Easy-to-read report for managers and operations teams
I have real experience in call center operations, WFM, customer experience, SLA monitoring, Cisco Webex CC reporting, Excel dashboards, and performance management.
Please message me before placing an order so I can understand your data and requirements.
Get to know Rohail Addin
Rohail Addin
Call Center KPI Dashboard, WFM CX Operations Expert
- FromPakistan
- Member sinceSep 2021
- Avg. response time1 hour
- Last delivery4 years
Languages
English, Pashto, Arabic, Urdu
I help call centers and customer service teams improve performance with Excel dashboards, Power BI reports, SLA tracking, WFM analysis, and CX operations support.
I have hands-on experience in contact center operations, Cisco Webex CC, workforce management, agent scheduling, abandoned call analysis, KPI reporting, and customer support performance.
I can help with call center dashboards, agent productivity reports, QA scorecards, SOPs, and clear business insights.
My Portfolio
FAQ
Can you create a dashboard from raw call center data?
Yes. I can clean and organize raw call center data and convert it into a clear Excel or Power BI dashboard.
Can you analyze SLA and abandoned calls?
Yes. I can analyze SLA, service level, abandoned calls, answered calls, ASA, AHT, agent performance, and queue trends.
Do you work with Cisco Webex CC reports?
Yes. I have experience with Cisco Webex CC reporting and contact center performance analysis.
Can you provide recommendations, not only charts?
Yes. The Standard and Premium packages include performance insights. The Premium package includes a stronger CX/WFM action plan.
Do I need to message you before ordering?
Yes, please message me first so I can check your file, data format, and dashboard requirements.
