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English
$
USD
I will be your bilingual virtual assistant and customer support specialist
Customer Success Specialist
Behind every churning customer is a gap in support. I close it — in English and in Spanish.
6+ years with Apple Support, CDK Global, and Gusto. HubSpot CRM certified. 95–97% FCR. 9–10/10 CSAT. Manage...
About this Gig
When your inbox is on fire, you need someone who handles it without handholding.
I'm a bilingual (EN/ES) VA and customer support specialist with real crisis experience including coordinating high-volume customer outreach during the CDK Global cyberattack, where thousands of automotive clients needed simultaneous support across channels.
What I bring:
Fluent bilingual communication English and Spanish, zero friction
HubSpot CRM certified data entry, pipeline updates, workflow setup
Email management, inbox triage, and escalation handling
Calendar coordination and scheduling
Same-day delivery on all packages
Who I work best with:
Small businesses, startups, and agencies that need a reliable async partner especially if you serve Spanish-speaking clients or operate in bilingual markets.
Packages:
Starter ($15): 1h, 5 emails, inbox triage
Professional ($35): 3h, 20 emails, CRM + HubSpot + calendar
Complete ($75): 5h, unlimited emails, HubSpot workflows, full inbox
Message me before ordering if you need a custom scope.
Purpose:
Business
Work model:
Monthly retainer
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Other
FAQ
Q1: Do you work in both English and Spanish?
A: Yes — fully fluent in both. Emails, responses, and CRM notes can be handled in either language or switched mid-conversation.
Q2: What tools do you work with?
A: HubSpot (certified), Gmail, Google Calendar, Notion, Slack, Trello. If your stack differs, message me first and I'll confirm compatibility.
Q3: What if I need more than the Premium package covers?
A: Message me before ordering and I'll set up a custom offer with the exact hours and scope you need.
