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Fiverr Pro
English
$
USD
I will provide customer support call centre services
About this Gig
Most call centre services will answer your phones. Few will make your customers feel like they never left home.
I'm Rachel, a UK-based operations specialist with experience building and managing customer-facing teams for fast-growing startups across fintech, healthtech, and e-commerce. The agents I work with are native English speakers, operating in the GMT timezone, and culturally aligned with UK, US, and European customers in a way that genuinely comes through on every call.
Just professional, clear tone, warm and on-brand conversations that represent your business the way you'd want it represented.
What we handle:
- Inbound and outbound calls
- Customer queries, complaints, and escalations
- Order processing and fulfilment support (Shopify, eBay, and more)
- Live chat and email support
- Appointment setting and booking management
- Lead qualification and follow-up calls
- Social media customer service
- Ground transportation, NEMT, food delivery, telecoms, real estate, and e-commerce
Tools and platforms we're comfortable with:
Zendesk, Freshdesk, Intercom, Gorgias, Salesforce, Shopify, and more.
FAQ
What makes you different?
Our agents are native English speakers. Not just fluent — native. There's a real difference, and your customers feel it. Second, we're GMT-based, which means genuine timezone alignment for UK and European clients and strong early or late coverage for US businesses.
What is the hourly rate?
Our rate is £6 per hour per agent, making us significantly more cost-effective than hiring locally in the UK or US without any compromise on language quality or cultural alignment.
What timezone are you in?
We operate in GMT (Greenwich Mean Time), based in West Africa with UK operational oversight. This means we are fully aligned with UK business hours and well-positioned to cover early morning and evening shifts for US-based clients.
What is a dedicated agent?
A dedicated agent works exclusively for your business during agreed hours. They become fully immersed in your brand, your tone, your processes, and your customers.
What is a Shared agent?
A shared agent splits their time across a small number of clients. They follow your processes and handle your tickets, but are not exclusively yours.
Do you have team leaders and management in place?
Yes. Every team we build is properly structured, not just a group of agents left to manage themselves. We operate a 1:10 team leader ratio, meaning one dedicated team leader for every ten agents, responsible for quality, coaching, and day-to-day performance.
