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$
USD
I will be your virtual concierge for guest communication
Hospitality Professional Front Desk and Guest Services Expert
Hospitality professional with a Level 5 Diploma in Hospitality & Tourism Management (COTHM) and hands-on experience in front desk operations, guest relations, and hotel management. Certified by Typsy ...
About this Gig
Are you a hotel owner, guesthouse manager, or Airbnb host struggling to keep up with guest messages? I'm here to help.
With a Level 5 Diploma in Hospitality & Tourism Management (COTHM) and certifications in Front Desk Operations, Concierge Fundamentals, and Effective Communication (Typsy), I bring real hospitality training to virtual guest support not just generic customer service.
What I offer:
Prompt, professional responses to guest inquiries
Check-in/check-out instructions and FAQ handling
Complaint resolution with a calm, hospitality-trained approach
Multilingual support (English, Urdu, Punjabi)
Flexible availability across time zones
Whether you need one-off support or ongoing guest communication management, I treat every guest interaction the way I'd want my own guests treated professionally, warmly, and promptly.
Let's chat about how I can help your guests feel taken care of, even when you can't respond yourself.
Messaging platform:
•
SMS
Language:
English
Work model:
Project-based
Industry:
Hospitality
Purpose:
Business
FAQ
What time zone do you work in?
I'm based in Pakistan (PKT) but I'm flexible and can adjust my schedule to cover your peak guest inquiry hours.
Do you have experience with Airbnb or hotel booking platforms?
I'm trained in front desk and concierge operations and quick to learn any platform or messaging system you use.
Can you handle guest complaints, not just simple questions?
Yes — my hospitality training specifically covers complaint resolution and guest satisfaction, not just basic message replies.
