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English
$
USD
I will be your professional game customer support and QA
About this Gig
Welcome to my Game Support & Moderation Gig!
Are you an indie game developer, a private server owner, or a game studio looking for a reliable, multi-talented community manager? Look no further!
With my professional, hands-on experience from GRAVITY GAME LINK and PLAYWITH understand that keeping players happy is the key to a successful game. I don't just reply to tickets; I take care of your community, test for bugs, and help with localization to make your game thrive.
What I Can Do For Your Game:
Tier-1 Customer Support
- Handling player tickets politely and efficiently.
- Resolving gameplay questions, account issues, billing/top-up support, and scam reports.
Discord Moderation & Community Management
- Keeping your server toxic-free and enforcing server rules.
- Engaging with the community, guiding new players, and facilitating events.
IMPORTANT NOTE:
Every game has different needs. Please send me a message BEFORE placing an order so we can discuss your game's specific requirements and find the perfect package for you!
Let's work together to build an amazing gaming community!
Social media platform:
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•
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YouTube
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Discord
Service type:
Technical support
Language:
English
•
Indonesian
Timezone:
UTC nighttime
Support software:
Zoho Desk
•
Zendesk
Knowledge base software:
Zoho
My Portfolio
FAQ
What time zone do you work in?
I am in the GMT+7 (Indonesia) timezone, but my working hours are highly flexible to accommodate your game's peak player times.
Do you have real gaming industry experience?
Yes! I have real, hands-on experience working on the MMORPG "RAGNAROK ONLINE" and "SEAL M ON CROSS", where I successfully handled Customer Support, Bug Testing (QA), and Discord Moderation.
How do you handle toxic players?
I handle toxic players with strict professionalism. I follow your server's rules strictly, focusing on de-escalation, muting/banning when necessary, and keeping the community healthy and safe. I have a lot of experience with this.
Do you offer localization services?
Yes! If you plan to release your game to the Southeast Asian market, I can provide high-quality English to Indonesian localization for your in-game text and Social Media (SNS) posts.
