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Fiverr Pro
English
$
USD
I will clear your zendesk or shopify customer support ticket backlog
Full Time Shopify Customer Support Reliable and Empathetic Service
I am Ahmed, a full-time customer support agent dedicated to providing reliable and empathetic service. With strong experience in email, live chat, social media, and phone support, I specialize in hand...
About this Gig
Are unanswered tickets, refund requests, and chargebacks destroying your stores reputation? When your e-commerce brand scales fast, an overflowing inbox after a viral video, during Q4, or due to a shipping delay costs you serious revenue.
Stop stressing. Let a professional team clean it up.
I am an e-commerce customer support expert with over 5 years of experience streamlining operations for high-volume dropshipping and DTC brands, including successfully managing over 15,000 orders for a single store.
What sets this service apart is pure capacity: I am not a solo freelancer who will take weeks to chip away at your queue. I lead a highly trained, 8-person customer support agency ready to deploy instantly and hit Inbox Zero.
What we resolve for your brand:
- Ticket Clearance: Fast, empathetic, and accurate responses to customer inquiries via Zendesk, Gorgias, or Shopify.
- Dispute Mitigation: Tracking missing orders (WISMO) and processing refunds to stop chargebacks before they happen.
- Workflow Optimization: Categorizing urgent issues so your most critical tickets are resolved first.
Don't let a backed-up inbox hurt your bottom line. Choose your package, and let's clear your backlog.
Social media platform:
•
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
Knowledge base software:
Freshdesk
•
Liveagent
•
Zoho
My Portfolio
FAQ
Do I need to provide training for your team?
No. We are already expert operators in Shopify, Zendesk, and major helpdesks. We just need your basic store policy documentation (refund rules, shipping times) to align with your guidelines, and my team can begin immediately.
How quickly can you start clearing the backlog?
We can deploy within a few hours of receiving your system access and requirements. My team works efficiently around the clock to ensure your inbox hits zero as quickly as possible.
Is my store data secure with an agency?
Absolutely. Security is our highest priority. We only access your platform via standard, limited staff accounts that you create and control. We never export, store, or share any of your customer data.
Can you handle tickets in platforms other than Zendesk or Shopify?
Yes. While we specialize in Shopify and Zendesk, we are fully proficient in Gorgias, Freshdesk, Reamaze, and custom CRM workflows. Message me before ordering if you use a custom setup!
