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$
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I will be your shopify customer support virtual assistant
Full Time Shopify Customer Support Reliable and Empathetic Service
I am Ahmed, a full-time customer support agent dedicated to providing reliable and empathetic service. With strong experience in email, live chat, social media, and phone support, I specialize in hand...
About this Gig
Are customer emails and queries slowing down your Shopify store? I can help!
I provide professional Shopify customer support with over 5 years of experience in email, chat, and phone support. I specialize in solving customer issues quickly and empathetically, helping store owners reduce disputes, build trust, and keep customers happy.
What I can do for you:
- Answer customer inquiries (order status, refunds, shipping updates)
- Manage PayPal/Klarna disputes and chargebacks
- Provide professional, warm replies to improve customer satisfaction
- Handle Shopify backend tasks (refunds, edits, order lookups, tracking updates)
- Offer smart solutions like partial refunds or store credits to retain sales
With me managing your customer support, you can focus on growing your store while I ensure your customers always feel valued.
- Please check my packages to find the right plan, or send me a message for a custom offer!
Messaging platform:
Language:
English
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Industry:
E-Commerce
•
Hardware & electronics
•
Retail & wholesale
Purpose:
Business
My Portfolio
FAQ
Do you work in my time zone?
Yes! I can adjust my working hours to match your store’s needs and ensure quick responses to your customers.
Can I hire you for long-term support?
Absolutely. If you need ongoing support, I can provide a custom offer based on the number of hours or days you require.
How many queries can you handle in an hour?
On average, I handle 15 customer queries per hour with professional and empathetic replies.
Can you manage disputes and refunds directly in Shopify?
Yes, I can manage refunds, order lookups, edits, and disputes within Shopify and payment platforms to ensure smooth customer resolution.
