I will troubleshoot your VPN, network, and connectivity issues remotely
About this Gig
Dealing with VPN drops, slow connections, or users who can't connect remotely? I can help.
I'm an IT Support Specialist with 4+ years of experience troubleshooting VPN, network, and remote access issues for organizations supporting 1,000+ users including HIPAA-compliant and multi-client environments.
What I can help with:
VPN setup, configuration, and connection troubleshooting
Diagnosing slow or dropped remote connections
DNS, DHCP, and firewall configuration issues
Remote access setup for teams or individual users
Root-cause diagnosis for connectivity issues affecting multiple users
Windows network troubleshooting
Why work with me:
- CCNA certified strong networking fundamentals (TCP/IP, DNS/DHCP, VPN)
- Real experience diagnosing connectivity issues at scale I once resolved a VPN outage affecting 10+ users by finding the single root cause instead of treating each ticket separately
- Clear communication I explain what went wrong and how it was fixed, not just a quick patch
- Fast, reliable remote troubleshooting via TeamViewer/AnyDesk
Message me before ordering if you're not sure which package fits happy to help you figure out the right fit."
Device:
Desktop
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Laptop
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Server
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Mobile
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Tablet
Operating system:
Windows
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Linux
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IOS
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Android
FAQ
Do I need to share remote access to my computer?
Yes, temporary remote access via TeamViewer or AnyDesk is needed to diagnose and fix most issues directly.
What if multiple users are affected, not just one?
Go with the Premium package — I'll look for a shared root cause rather than treating each case separately, which is usually faster and more effective.

