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I will provide voice and network technical support
Here to help with technical implementation and troubleshooting
IT Services: Network/User/ISP Support
VoIP/Telephony Services: IVRs, user management, call flow management, device configuration, joint implementation/troubleshooting with 3rd-party vendors (ISPs, Vo...
About this Gig
What I Offer
VoIP/Telephony Services
- IVR & Call Flow Management - Optimize your customer experience
- User & Device Configuration - Seamless setup for your team
- Troubleshooting & Support - Quick resolution of issues
- Vendor Coordination - Work directly with ISPs and carriers on your behalf
IT Services
- Network Support - Infrastructure management and optimization
- User Support - End-user technical assistance and training
- ISP Coordination - Provider management and issue resolution
Platforms & Technologies I Support
Carriers: AT&T, Verizon, Charter/Spectrum, Cox, Frontier
Hardware: Yealink, Cisco, Polycom
Platforms: Five9, Microsoft Teams, ServiceTitan (Phones Pro/Contact Center Pro)
Service Packages
⭐ BASIC - $30/hour
Perfect for quick fixes and one-time projects
- Professional labor and expertise
- Device configuration
- Basic troubleshooting
⭐⭐ STANDARD - $75/hour (Most Popular)
Ideal for ongoing support needs
- Everything in Basic
- Remote support sessions with screen sharing
- Real-time collaboration
- Advanced troubleshooting
- Priority support
⭐⭐⭐ PREMIUM - $150/hour
Complete solution for your business
- Everything in Plus
- Comprehensive training for your team
- Custom documentation and guides
Device:
Desktop
•
Laptop
•
Mobile
•
Tablet
•
Router
Operating system:
Windows
•
IOS
•
Android
•
OSX
FAQ
How do we get started?
Contact Me - Describe your technical needs or challenges Choose Your Package - Select the tier that fits your requirements Get Started - I'll begin working on your project immediately Stay Connected - Ongoing support available as needed
What do you need from me?
Description of your current setup or issue Access credentials (securely shared) Preferred communication method Any specific goals or deadlines
How does pricing work?
Pricing covers professional labor and support services. Any third-party vendor fees, application subscriptions, or carrier service charges are billed separately and will be discussed upfront.
