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Fiverr Pro
English
$
USD
I will audit evaluate calls for quality assurance
Customer Service and Quality Audit Expert
I have 10 plus years of Customer Service Experience, over the Phone, Email, and Chat. In my tenure, I have trained agents offshore and have done Quality Audits.
Ticketing System / Software Experienc...
About this Gig
Very professional, Courteous,
Understanding different accents,
Trustworthy, Reliable and Confidential (No information will be shared with anyone),
Quick learner, Time management,
Available 24/7
-Listening to min 3 call recordings per agent (Or as per your needs)
-Providing feedback for every call on an Evaluation form with Score Card in (Excel/PDF or as per your needs)
-Evaluation form provided by myself or You can provide me with your own form/process
> Cold Calling Calls, Customer Service Calls, Lead Verification <
Please contact me with any questions before you purchase, there are FAQ's listed below.
Social media platform:
•
•
•
Service type:
Non-technical support
Language:
English
•
Hindi
•
Urdu
Timezone:
24/7
Knowledge base software:
Confluence
•
Freshdesk
•
Zoho
FAQ
What is covered in your Evaluation form?
It covers the following criteria; Greeting Customer's Need Solution Information Customer Service End call You can view a sample of it in the images uploaded above.
Is there an extra charge for using your evaluation form?
No, it is free.
Can I provide my own evaluation form?
Yes, at no cost I will follow your evaluation form.
Can you understand different accents?
Yes, I can.
Is your package/gig flexible?
Yes, it is. Please contact me for details.
How soon can you start?
Immediately, once we are both clear on your project I can start the same day.
Do you Audit Cold Calls made by Outsourced Call Centers?
Yes, I do. It is vital for your company to know the outsourced Call Center Agents' performance, do they have good English skills? are they only making calls specifically for you or for other companies as well and sending you substandard leads?
Do you Audit calls to verify they meet our Lead Qualification criteria?
Yes, I Do. You would need to provide me with the information that qualifies a lead as Valid, I will cross-check to see if those questions were asked and if the answers are what you require to consider a lead valid and if false information was not provided.
Reviews
10 reviews for this Gig
| (10) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
V 
vendorrelations
Repeat Client
United States
excellent work will be using services again. thank you.
Up to $50
Price
5 weeks
Duration
A 
Seller's Response
Helpful?F 
fahadmumtaz8185
Repeat Client
United States
Amazing delivery and trustworthy to do business with! Thank you for your support!
$50-$100
Price
10 days
Duration
Helpful?F fahadmumtaz8185
Repeat Client
United States
Great work, thank you!
Up to $50
Price
4 days
Duration
Helpful?F fahadmumtaz8185
Repeat Client
United States
Second time using his services and I am very pleased with the responses and fast delivery! Thanks again!
Up to $50
Price
1 day
Duration
Helpful?F fahadmumtaz8185
Repeat Client
United States
Very good experience! Will reach out to them again in the near future for more QA related projects!
Up to $50
Price
1 day
Duration
Helpful?
Reviews
10 reviews for this Gig
| (10) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
V vendorrelations
Repeat Client
United States
excellent work will be using services again. thank you.
Up to $50
Price
5 weeks
Duration
A Seller's Response
Helpful?F fahadmumtaz8185
Repeat Client
United States
Amazing delivery and trustworthy to do business with! Thank you for your support!
$50-$100
Price
10 days
Duration
Helpful?F fahadmumtaz8185
Repeat Client
United States
Great work, thank you!
Up to $50
Price
4 days
Duration
Helpful?F fahadmumtaz8185
Repeat Client
United States
Second time using his services and I am very pleased with the responses and fast delivery! Thanks again!
Up to $50
Price
1 day
Duration
Helpful?F fahadmumtaz8185
Repeat Client
United States
Very good experience! Will reach out to them again in the near future for more QA related projects!
Up to $50
Price
1 day
Duration
Helpful?
