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I will configure medallia experience cloud surveys and cx dashboards consultant
Alex
About this gig
Need help with Medallia Experience Cloud configuration, survey setup, or CX reporting?We help businesses configure customer experience surveys, organize feedback, and turn customer insights into actionable improvements.
Our Medallia services include:
- Survey configuration: Question setup, branching logic, branding, and testing.
- CX reporting: Dashboard configuration, feedback analysis, and reporting support.
- Voice of Customer (VoC): Survey workflows, feedback collection, and program support.
- Implementation support: Configuration guidance, documentation, and improvements to existing setups.
Whether you need one survey configured or support with a broader customer experience initiative, we will agree on the scope, deliverables, and requirements before starting.
What you can expect:
- A clearly defined project scope
- Configuration tailored to your requirements
- Testing and quality checks within the agreed scope
- Clear communication throughout the project
Tell us about your Medallia environment, your goals, and the specific problem you need solved. We will help determine the most appropriate package for your project.
Get to know Alex
Alex
CXM Specialist Business App Developer and Automation Expert
- FromUnited Kingdom
- Member sinceMay 2026
- Avg. response time1 hour
Languages
English, Portuguese, Spanish, German, French
We specialize in Customer Experience Management (CXM), business app development, and workflow automation. Our services include Medallia configuration, customer feedback surveys, CX dashboards, Voice of Customer (VoC) programs, and experience analytics. We also build custom web and mobile apps, CRM/ERP solutions, business dashboards, and automated workflows using low code or no code platforms. We help businesses improve customer experiences, streamline operations, and build scalable digital solutions.
FAQ
Can you fix a Medallia survey that is collecting incomplete or unreliable customer feedback?
Yes. We can review your Medallia Experience Cloud survey configuration, question structure, and available survey logic to identify potential issues and improve the quality of responses. The scope depends on your current setup and access permissions.
Can you configure Medallia CX dashboards to show why customer satisfaction or NPS is declining?
Yes. We can configure CX dashboards around agreed metrics, filters, and available feedback data to help your team identify customer pain points and monitor trends in satisfaction, NPS, or other experience measures.
Can you help us turn Medallia survey results into actionable improvements instead of reports nobody uses?
Yes. We can help organize feedback insights into a practical action plan, including priority issues, recommended follow-up actions, and suggested ways to monitor progress. Recommendations will depend on the data available and your business objectives.
Can you set up a Voice of Customer (VoC) program in Medallia Experience Cloud from scratch?
We can help configure a VoC starter program covering agreed surveys, CX dashboards, feedback analysis, and implementation documentation. Before ordering, please share your existing Medallia setup, objectives, and required integrations so we can confirm the scope.
Can you troubleshoot an existing Medallia configuration without disrupting our current customer experience program?
We can review the affected configuration, investigate issues within the access provided, and document recommended corrections before implementing approved changes. Please describe the problem and any relevant error messages.
