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Fiverr Pro
English
$
USD
I will be your customer service rep, email and chat support, shopify
EXPERT CUSTOMER SUPPORT FOR YOUR ECOMMERCE BRAND
I help Shopify dropshipping store owners deliver fast, professional customer support that keeps customers happy and reduces refunds, chargebacks, and complaints.
I handle your customer inquiries thr...
About this Gig
Struggling to keep up with customer inquiries every day? I'm here to help!
I specialize in customer support, providing email and live chat assistance tailored for Shopify store owners. With 9+ years of experience, I handle:
- Order tracking & delivery concerns
- Refunds, returns & dispute resolution
- Product inquiries & billing questions
- Inbox management using tools like Gorgias, Zendesk, and Re;amaze
- Coordination with suppliers and fulfillment teams
- Knowledge base and FAQ creation
I focus on clear communication, fast resolution, and customer satisfaction so you can focus on growing your business.
I don't just reply to tickets, I build trust with your customers.
I don't just manage inboxes, I protect your brand's reputation.
Ready to give your customers the support they deserve?
Drop me a message, I'd love to help!
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Social media platform:
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Service type:
Technical support
Language:
English
Timezone:
24/7
Knowledge base software:
Document 360
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Confluence
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Liveagent
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Zoho
FAQ
Q: What platforms or tools do you use for customer support?
A: I’m experienced with Shopify, Gorgias, Zendesk, Gmail, Meta Business Suite, and Slack. If you're using a different platform, I’m a fast learner and can easily adapt.
Q: Can you handle both email and live chat support?
A: Yes, I can manage both channels efficiently. I ensure timely, professional, and friendly responses to improve customer satisfaction.
Q: Do you have experience with returns, refunds, and order tracking?
A: Absolutely. I can assist with handling returns, processing refunds based on your store policies, and providing customers with tracking updates.
Q: Can you communicate with my suppliers or 3PL partners?
A: Yes. I can coordinate with your suppliers or 3PL to follow up on order statuses, delays, or missing items.
Q: Do you create canned responses or help center content?
A: Yes, I can help build or improve your knowledge base, FAQs, and canned replies to save time and maintain a consistent tone.
Reviews
2 reviews for this Gig
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| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
E eskimodesign
United Kingdom
Ali is extremely professional and handled all the tasks perfectly.
$100-$200
Price
11 days
Duration
Helpful?P prattalie
United States
Ali was great to work with. I had her working on some customer service emails. She was super diligent at checking for emails and quick to respond. I would be happy to work with her again in the future. You'll be glad you hired her.
Up to $50
Price
10 days
Duration
Helpful?
Reviews
2 reviews for this Gig
| (2) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
E eskimodesign
United Kingdom
Ali is extremely professional and handled all the tasks perfectly.
$100-$200
Price
11 days
Duration
Helpful?P prattalie
United States
Ali was great to work with. I had her working on some customer service emails. She was super diligent at checking for emails and quick to respond. I would be happy to work with her again in the future. You'll be glad you hired her.
Up to $50
Price
10 days
Duration
Helpful?
