I will provide exceptional customer support at reasonable price

Pakistan

I speak Urdu, Punjabi, English

Expert Customer Support Agent with 13 years of experience

Im a Customer Support Representative with 13+ years of experience in email handling, live chat support, and customer service operations for eCommerce, SaaS, digital marketplaces, and service-based bus...
About this Gig

Hello! Im a Customer Support Representative with 13+ years of experience in email handling, live chat support, and customer service operations for eCommerce, SaaS, digital marketplaces, and service-based businesses worldwide.


I SPECIALIZE IN:


⭐️Live Chat Support

⭐️Email Handling

⭐️Customer Care

⭐️eCommerce Support Order processing, refunds, returns, shipping, tracking, and Shopify support

⭐️Customer Retention & De-escalation



TOOLS & PLATFORMS:


⭐️ Zendesk 13+ years

⭐️ Velaro 3.5 years

⭐️ Zopim 2 years

⭐️ Gorgias 6 months

⭐️ Shopify Basic knowledge and hands-on experience in eCommerce support

⭐️ Live Chat Software, Helpdesk Systems, CRM Tools

⭐️ Slack, Google Workspace, Microsoft Office


WHY CLIENTS HIRE ME:


⭐️️ 13+ years of proven customer support experience

⭐️️ High customer satisfaction and first-contact resolution rates

️⭐️ Clear, professional English communication

️⭐️ Reliable, punctual, and detail-oriented

⭐️️ Fast learner adapts quickly to new tools and workflows

⭐️️ Long-term partnership mindset invested in your business success

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

Service type:

Non-technical support

Language:

English

Timezone:

UTC nighttime

Support software:

Zendesk

Knowledge base software:

Confluence