I will provide exceptional customer support at reasonable price
Expert Customer Support Agent with 13 years of experience
About this Gig
Hello! Im a Customer Support Representative with 13+ years of experience in email handling, live chat support, and customer service operations for eCommerce, SaaS, digital marketplaces, and service-based businesses worldwide.
I SPECIALIZE IN:
⭐️Live Chat Support
⭐️Email Handling
⭐️Customer Care
⭐️eCommerce Support Order processing, refunds, returns, shipping, tracking, and Shopify support
⭐️Customer Retention & De-escalation
TOOLS & PLATFORMS:
⭐️ Zendesk 13+ years
⭐️ Velaro 3.5 years
⭐️ Zopim 2 years
⭐️ Gorgias 6 months
⭐️ Shopify Basic knowledge and hands-on experience in eCommerce support
⭐️ Live Chat Software, Helpdesk Systems, CRM Tools
⭐️ Slack, Google Workspace, Microsoft Office
WHY CLIENTS HIRE ME:
⭐️️ 13+ years of proven customer support experience
⭐️️ High customer satisfaction and first-contact resolution rates
️⭐️ Clear, professional English communication
️⭐️ Reliable, punctual, and detail-oriented
⭐️️ Fast learner adapts quickly to new tools and workflows
⭐️️ Long-term partnership mindset invested in your business success
Social media platform:
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Service type:
Non-technical support
Language:
English
Timezone:
UTC nighttime
Support software:
Zendesk
Knowledge base software:
Confluence

