I will set up itil 4 IT service management, incident and problem management

Is your IT support running on chaos, email threads and firefighting? Get a clear, ITIL 4-aligned IT service management setup that your team can actually follow.

Silicon Bridge IT is run by me, a Germany-based IT Operations Manager with 10+ years of experience leading IT service desks and running incident and problem management for international teams.

WHAT I DELIVER

• Incident management: priorities, escalation and major incidents
• Problem management and root cause analysis (RCA)
• Service desk setup: ticket categories and workflows
• SLA and KPI design with clear targets and reporting
• Change management for safe, controlled changes
• Knowledge base structure and ticketing tool advice

⭐ WHY CHOOSE ME

• ITIL 4 Foundation and HDI Problem Management Professional
• Real-world experience, not just theory
• Practical templates you can use the same week
• Sized for small and growing teams, not bureaucracy
• English or German, weekend sessions available

Not sure where to start? Message me before ordering for a free recommendation.