Browse categories
Explore
Fiverr Pro
English
$
USD
I will your customer support representative
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
About This Gig
Looking for a reliable Customer Support Representative or Virtual Assistant with hands-on experience in AI SaaS platforms and Zendesk ticketing systems? You've come to the right place!
With a proven track record supporting tech and SaaS startups, I specialize in delivering high-quality, timely, and empathetic customer support across multiple channels.
My Expertise Includes:
Zendesk Ticket Management
Efficient and well-organized handling of support tickets, creating macros, managing SLAs, and delivering solutions that reduce response times and increase customer satisfaction.
AI SaaS Customer Support
Support for AI-based SaaS tools including onboarding, troubleshooting, and assisting users with technical issues or feedback on features like transcription, CRM integration, or AI-driven automation tools.
Multi-channel Support
- Email Support
- Live Chat (1 min SLA)
- Social Media & Community Management
- Help Center Content Updates
Order Management & E-commerce Support
- Order Fulfillment
- Refunds & Returns
- Tracking & Shipping Updates
- Subscription and Account Management
Platforms Ive Worked With:
- Shopify
- Amazon
- Etsy
- eBay
- WooCommerce
- Custom AI SaaS dashboards
My Portfolio
FAQ
What languages do you provide customer support in?
I provide customer support primarily in English and Spanish. Whether it’s through email, live chat, or social media, I ensure clear, friendly, and effective communication to assist your customers with their needs in both languages.
Can you learn new tools specific to my business needs?
Absolutely! I'm always eager to learn and adapt to new tools that can help better serve your business. Whether it's a unique CRM, ERP, or any other platform specific to your operations, I'm committed to quickly getting up to speed to provide the best possible support for your customers.
