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I will be your professional live chat support assistant

India

I speak Hindi, English

Professional Chat Support and Customer Service Specialist

Professional Customer Support Specialist with 1 year of experience at Concentrix, specialized in handling real-time international live chat processes with a strict focus on high quality and customer s...
About this Gig

Welcome to professional, corporate-trained customer support! If you need a reliable agent to handle live chat, emails, and store queries, you are in the right place.

​I am a Customer Support Specialist with solid corporate experience managing real-time international live chat and e-commerce support processes (including Amazon). I specialize in resolving high-volume inquiries while maintaining elite metrics.

​What I offer:

​Professional Live Chat & Email Support

​E-commerce Order Tracking, Returns, & Refund Management

​Social Media DM & Comment Management

​Multi-channel CRM Navigation (Zendesk, Freshdesk, Salesforce)

​Fast Typing Speed & High Accuracy

​My Performance Benchmarks:

​Consistent 9095% CSAT (Customer Satisfaction) Scores

​Strict 95% Quality Target Maintenance

​Excellent Problem-Solving & Escalation Resolution

​I am highly adaptable and ready to follow your brand guidelines to keep your customers happy.

​Please message me before placing an order to discuss your shift timings and requirements!

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

Service type:

Non-technical support

Language:

English

Hindi

Timezone:

24/7

Support software:

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Confluence

Freshdesk

Liveagent

Zoho