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English
$
USD
I will be your exclusive customer support agent
Customer Service Specialist
Hi, I'm Amanullah from Pakistan. I am a professional customer support specialist. I have over 5 years of professional work experience in the customer service industry. So, customer service is one of m...
About this Gig
Hi,
Are you searching for a Virtual assistant & customer support agent?
Yes, you are at right place.
Hi, AmanUllah here. I will be your reliable customer support agent and virtual assistant. I will provide the following quality services under this gig:
-Virtual Assistant Services
-Customer Support Representative
-Live Chat Support
-24/7 Professional Email Support
-Handling emails
-Resolving Customer's complaints
-Admin support
-Social Media Support services
-Shopify After sale services.
-Return and refunds.
-Specialize handling tickets in Zendesk, Gorgias, ProtonMail , Zoho
-Handling disputes and Chargeback.
-Respond to bankers queries/threats
-Subscription and billing support service. (PayPal, Braintree, Stripe)
-Data Entry| Admin Tasks.
-Google sheets & Knowledge Base Maintenance
Why you should choose me?
-Quality Assurance
-100% Accuracy
-Unlimited Revision
-Ultra-Fast Response
-Team-wise work
-Money-back Guarantee
If you are looking for somebody that cares about your clients and dedicates everything he has to provide you with his best then I am your guy.
Note: Accepting Long-Term/ Permanent Jobs!
Please inbox me before ordering.
Best Regards
AmanUllah
Social media platform:
•
•
•
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Zoho Desk
•
Zendesk
•
Liveagent
•
Intercom
•
Other
Knowledge base software:
Freshdesk
•
Liveagent
•
Zoho
•
Other
FAQ
How do you professionally reply to an email from an angry customer?
To professionally handle angry emailers, I will follow the following steps: 1) Limit Self-Destructive Aspects 2) Set Sights on the Overall Goal 3) Always take Your Team’s Side 4) Close with Next Steps 5) Be prepared for the Retaliation
How do you write a support email?
I will work closely with clients to create a comprehensive database of frequently asked questions to help with a quick turnaround. I will undergo in-depth training about the product/service that will be representing to ensure fewer follow-ups with your customers and increased customer satisfaction.
What are the main benefits of outsourcing email customer support services?
The key reasons why companies outsource email customer service are: * Significant cost-savings by switching to a non-voice based support channel * Quick turnaround time * 24x7 support * Frees up the bandwidth of internal staff *Quick and personalized responses
