I will your shopify virtual assistant for customer service and order tracking

Pakistan

I speak English

1 order completed

EComerece Manager

I am a results-driven E-commerce Manager and SEO specialist with a passion for helping online businesses scale through strategic management and world-class customer support. With a solid background as...
About this Gig

Are you looking for a dedicated Shopify Customer Service expert to handle your stores daily operations? I provide top-tier customer support to help you turn frustrated visitors into loyal repeat buyers.

With my experience as a Shopify Virtual Assistant, I understand that fast and empathetic communication is the key to scaling an e-commerce business. I dont just answer tickets; I provide solutions that reduce refunds and improve your brand reputation.

What I Offer:

  • Email & Ticket Management: Responding to customer inquiries promptly using Zendesk, Gorgias, or Freshdesk.
  • Live Chat Support: Real-time assistance via Tidio, Shopify Chat, or Crisp to boost conversions.
  • Order Tracking (WISMO): Managing "Where is my order?" queries and providing accurate tracking updates.
  • Refunds & Returns: Efficiently handling Shopify returns and exchange requests according to your store policy.
  • Social Media Support: Managing DMs and comments on Facebook and Instagram.
  • Dispute Resolution: Handling PayPal and Stripe disputes/chargebacks professionally.

Why Choose Me?

  • Shopify Expert: Thorough knowledge of the Shopify dashboard and backend.
  • Fast Response Time: Keeping your "Response Rate" high.
  • Multi-Channel

Industry:

Business

Platform:

Amazon

Facebook shop

Shopify

Language:

English

My Portfolio