I will be your customer service manager

Are you losing clients to slow response times or messy workflows? I am Sofia, an Operations Manager and Customer Service Specialist with 7 years of experience scaling global brands across the US, UK, and AU. I don't just answer ticketsI engineer support infrastructure that builds long-term loyalty and protects your bottom line.

What I Do:

• Omnichannel Setup: Centralize inquiries across Shopify, email, chat, and social media.
• SOP & Macro Development: Build comprehensive Standard Operating Procedures and canned templates to eliminate errors.
• Billing & Dispute Resolution: Handle billing assistance, refunds, tracking, and conflict resolution seamlessly.
• CRM Automation: Connect your support tools with GoHighLevel or Zapier to automate tracking.
• Performance Tracking: Establish KPIs to cut response times and boost satisfaction.

Why Choose Me?

With a proven track record managing remote teams and driving a 300% increase in sales, I build systems that allow your business to scale effortlessly.

• Let's streamline your customer service. Contact me before ordering to discuss your needs!