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Fiverr Pro
English
$
USD
I will handle guest communication and customer support
Property Listing VA, OTA Manager, Email Support, Shopify Assistant
Hi, I am a professional Virtual Assistant skilled in property listing management, OTA management, email support, Shopify store handling, and co-host support. I can create, update, and optimize listing...
About this Gig
Need a friendly and reliable support assistant to keep your customers happy and your inbox stress-free? You are in the right place!
I provide professional email and live chat customer support with clear, polite, and solution-focused communication. My goal is to help your business maintain fast response times, satisfied customers, and smooth daily operations.
I can assist with customer inquiries, guest communication, booking support, cancellations, refunds, complaints, follow-ups, and inbox management. I also have experience working with platforms such as Airbnb, Booking.com, Expedia, Vrbo, Gmail, Outlook, and Superchat.
What you can expect:
- Professional email support
- Live chat customer service
- Friendly and timely responses
- Complaint handling
- Booking and guest communication
- Inbox organization
- Daily support tasks
- Clear summary reports when needed
I understand the importance of professional communication and customer satisfaction. I will handle your customers with care, patience, and attention to detail, so you can focus on growing your business.
Lets work together to provide excellent support for your customers!
Social media platform:
Other
Service type:
Non-technical support
Language:
English
•
German
•
Spanish
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Liveagent
•
Other
Knowledge base software:
Confluence
•
Freshdesk
•
Liveagent
•
Zoho
•
Other
My Portfolio
FAQ
What type of customer support do you provide?
I provide professional email support, live chat support, inbox management, guest communication, complaint handling, follow-ups, and basic customer service tasks.
Which platforms do you have experience with?
I have experience with Gmail, Outlook, Superchat, Airbnb, Booking.com, Expedia, Vrbo, and other online customer communication platforms.
Can you handle Airbnb, Booking.com, Expedia, and Vrbo guest messages?
Yes, I can help manage guest inquiries, booking questions, cancellations, check-in details, follow-ups, and general guest communication.
Do you provide live chat support?
Yes, I can provide live chat support if it is included in your selected package or added as an extra service.
What do you need from me to get started?
I will need clear instructions, access to the required platform or inbox, response guidelines, FAQs, and any important business details you want me to follow.
Can you follow my company tone and instructions?
Yes, I will follow your preferred tone, templates, instructions, and customer support guidelines to make sure the communication matches your business style.
Do you provide a summary report?
Yes, I can provide a short summary report including completed tasks, important customer issues, pending replies, and any follow-ups needed.
Are you available for long-term work?
Yes, I am available for both short-term and long-term customer support projects.
