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Fiverr Pro
English
$
USD
I will offer onsite software customer support for your users in wuhan
Expert QA Testing for High Quality, Reliable Software
I started my career with a global IT solutions provider in China, gaining 10+ years of experience in software QA and QA lead. I’ve tested AAA applications like Photoshop and websites such as Adobe Exp...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
I provide professional onsite/virtual customer support for your software, leveraging my 10+ years of QA expertise. From troubleshooting issues to guiding users through software features, I ensure your customers get the best experience.
Fluent in both Mandarin and English, I offer seamless support for your users located in Wuhan (or nearby cities), helping bridge the gap and resolve issues effectively.
Service Scope:
Ongoing support: Continuous customer assistance with your software updates
Face-to-face communication: Explaining and understanding customer concerns
Reproducing issues: Check the problem in person and confirm its not isolated
Gathering feedback: Talking to customers about their experiences, both positive and negative
User Onboarding: Guide users through software features
Please get in touch with me before you place an order, thank you!
Device:
Desktop
•
Laptop
•
Mobile
•
Tablet
Operating system:
Windows
•
IOS
•
Android
•
OSX
Clients I’ve worked with
Fiverr
Internet Software & Services
QA for their new onboarding experience at Fiverr Business, It's called contextual banners. These banner are triggered on specific scenarios and should engage user to learn about Fiverr Business and complete their account setup.
Oct 2022-Nov 2022
