I will set up and troubleshoot your poly studio x or g7500 codec remotely
Certified AV, Video Conferencing and KNX Smart Home Engineer
About this Gig
Poly Studio X or G7500 not registering, calls dropping, no audio, poor video quality? I have supported Poly (Polycom) video-conferencing systems for 9+ years in enterprise and defense-sector environments, where calls must work every time.
I can help with:
- SIP and H.323 registration and dialing problems
- Firewall / NAT traversal, ports and QoS
- Media encryption and SIP over TLS
- Firmware updates and configuration backup
- Cameras, microphones, displays and content sharing
- MCU / bridge and call-quality issues
- Admin and user guides for your team
How it works: we meet on a Zoom call where you share the codec's web interface, I diagnose the problem and either fix it with you or send you exact step-by-step instructions.
Not sure which package you need? Message me with the problem first.
Provider:
Zoom
•
Mircosoft Teams
•
Other
FAQ
Do you need remote access to my network?
No. In most cases a Zoom call where you share the codec's web interface is enough. You stay in control the whole time.
Do you support older Polycom models (HDX, Group Series)?
Yes, I have worked with HDX and Group Series systems too. Please message me with the model and the problem before ordering.
What if the problem is in our firewall?
I tell your IT team exactly which rules, ports or settings to change, and we test the calls together afterwards.

