I will integrate zoho CRM with whatsapp, ai chatbot and customer support tools
About this Gig
Are customer conversations happening on WhatsApp and live chat while your CRM has no record of any of them? I connect Zoho CRM to the channels your customers actually use WhatsApp, web chat, and support ticketing so every conversation is logged against the right contact, and common questions get answered automatically.
What I offer:
- WhatsApp Business and web chat integration
- Zoho Desk/ticketing connected to CRM records
- AI chatbot for FAQs and appointment booking
- Automatic contact tagging and conversation logging
- Multi-channel inbox and reporting dashboard
Why choose me: I build conversation flows that actually resolve the customer's question rather than looping them back to "please hold for an agent."
Message me with your business type and the questions customers ask most so I can map the right conversation flow
Software:
Zoho
Industry:
Business services & consulting
FAQ
Do I need a WhatsApp Business API account?
Yes, for official WhatsApp integration. I can walk you through the approval process, but the account must be in your name.
Which Zoho edition supports these integrations?
Most channel integrations work on Professional and above; I'll confirm requirements against your specific plan during scoping.
Can the chatbot book appointments directly into a calendar?
Yes, calendar connection with availability checking is included in Premium.
Will conversations be saved against the contact record in CRM?
Yes, automatic logging against the matching contact is part of every package.

