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I will build ai customer support automation with routing and sla
Anna Liv
About this gig
Are customer requests getting lost, delayed or routed to the wrong person?
I will build an AI-powered customer support workflow that helps your team classify incoming requests, prioritize them, assign the right owner and monitor response deadlines automatically.
Your automation can include:
AI classification of customer inquiries
Priority detection and request categorization
Automatic routing to the right manager or team
SLA tracking and deadline monitoring
Automated reminders and escalation rules
Telegram or email notifications
CRM, Google Sheets and helpdesk integrations
API and webhook integrations
Error handling and workflow testing
Reporting and structured support data
I work with n8n, AI models such as GPT, Claude and Gemini, CRM systems, Google Sheets, Telegram, email and REST APIs.
The workflow is built around your real support process, not a generic chatbot template.
Please contact me before ordering so I can review your support flow, tools and SLA requirements.
Get to know Anna Liv
Anna Liv
AI Automation Specialist, n8n, AI Agents, API Integrations
- FromUkraine
- Member sinceApr 2025
Languages
Ukrainian
I help businesses automate repetitive tasks, lead handling, CRM updates, customer communication, and reporting with AI-powered workflows.
Services:
• n8n and Make automation
• AI agents
• CRM and API integrations
• Lead qualification and follow-up
• Google Sheets and Telegram automation
I first understand the business process, then build a reliable workflow around it. My digital marketing background also helps me understand sales funnels, customer journeys, and lead management.
My Portfolio
FAQ
Do I need to contact you before placing an order?
Yes. Please contact me first so I can review your support process, tools, SLA rules and desired result. This helps me confirm the scope and recommend the right package.
What types of customer support requests can be automated?
I can automate inquiry classification, priority detection, routing, notifications, SLA monitoring, escalation, follow-up and reporting for supported channels and tools.
Can the AI classify and prioritize customer requests?
Yes. The workflow can classify inquiries by topic, urgency, customer type or custom rules and assign priority levels automatically.
Can you set up SLA tracking and escalation?
Yes. I can build SLA timers, reminders and escalation rules so overdue or critical requests are automatically sent to the right manager or team.
Can the workflow route requests to different team members?
Yes. Requests can be routed based on category, priority, language, department, customer type or custom business rules.
Which tools can you integrate?
I work with n8n, AI models such as GPT, Claude and Gemini, CRM systems, Google Sheets, Telegram, email services, REST APIs and webhooks.
Can you connect the workflow to my CRM or helpdesk?
Yes, if the system supports native integrations, APIs or webhooks. Please contact me before ordering so I can confirm compatibility.
Can critical requests trigger instant alerts?
Yes. High-priority or overdue requests can trigger automatic alerts through Telegram, email or other supported tools.
Can you improve an existing customer support workflow?
Yes. I can review an existing workflow and improve classification, routing, SLA logic, notifications or reliability.
What if my support process is more complex than the packages shown?
If your project includes multiple channels, complex escalation logic, several integrations or custom reporting, I can prepare a custom offer.
