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Fiverr Pro
English
$
USD
I will reduce refunds, prevent chargebacks, and provide professional customer support
Bilingual Shopify Customer Support Specialist Email Chat and Order Management
I am a customer experience specialist with over five years of hands-on experience across e-commerce, tech, and financial services. I specialize in Zendesk optimization, Shopify operations, and fraud i...
About this Gig
Stop Losing Sales to Poor Customer Support
Are you overwhelmed with customer emails, refunds, and angry buyers?
Every delayed reply, unresolved issue, or poor support experience can cost you sales, reviews, and even long-term customers.
I help eCommerce businesses take control of customer support, improve response times, increase satisfaction, and reduce unnecessary refunds and chargebacks through professional communication and problem-solving.
I'm a Customer Support Specialist with 7+ years of experience supporting Shopify and eCommerce brands with fast, reliable, and customer-focused service.
What I Can Handle For You
Email & Live Chat Support
Shopify Customer Support
Order Tracking & Shipping Updates
Refunds, Returns & Exchanges
Subscription Cancellations
Complaint Resolution & De-escalation
Gorgias, Zendesk, Freshdesk & Intercom
Customer Retention Support
Reducing Refunds & Chargebacks through effective communication and objection handling
Why Businesses Hire Me
7+ Years Real Experience in Customer Support
Fast, Clear & Professional Communication
Strong Problem-Solving & De-escalation Skills
Reliable, Organized & Detail-Oriented
Shopify & eCommerce Experience
Purpose:
Business
My Portfolio
FAQ
What platforms do you use?
Shopify, Gorgias, Zendesk, Freshdesk, Intercom, Gmail, Outlook, Help Scout, and other customer support platforms.
Can you reduce refunds?
Yes. I use empathetic communication, objection handling, and proactive problem-solving to help resolve customer concerns and reduce unnecessary refunds and chargebacks whenever possible.
Can you learn our SOP?
Absolutely! I quickly adapt to your workflows and maintain your brand's tone of voice.
Do you handle angry customers?
Yes. I have years of experience de-escalating difficult situations while protecting your brand's reputation.
