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Fiverr Pro
English
$
USD
I will provide live chat support
Customer Service Agent
Hi! I’m Shanieka Maxwell, a dedicated customer support freelancer. I pride myself on being a patient listener, resourceful problem-solver, and clear communicator. I specialize in polite, professional ...
About this Gig
Need a reliable, friendly agent to support your customers? You are in the right place!
Hi! My name is Shanieka Maxwell. I provide exceptional, non-technical customer service through live chat, email support, and social media replies. I am a patient listener and a clear communicator who ensures every customer feels valued.
I am a highly resourceful, fast learner. Usually, I only need to be shown a workflow once before I can handle it independently and accurately.
Services I Offer:
- Live Chat Support: Fast, polite responses to website visitors.
- Email Support: Answering inquiries using your scripts.
- Social Media Replies: Engaging with your community and answering direct messages.
- Order Tracking & FAQs: Helping customers track packages and find simple answers.
- Summary Reports: Providing clear daily/weekly recaps of customer activities.
Why Choose Me?
- Quick Onboarding: I easily adapt to your business guidelines and tools.
- Positive Attitude: I represent your brand with enthusiasm.
Note: I focus strictly on text-based communication and do not provide phone support.
Please message me before placing an order so we can discuss your needs!
Social media platform:
•
TikTok
•
YouTube
Service type:
Non-technical support
Language:
English
Timezone:
UTC daytime
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Liveagent
•
Intercom
My Portfolio
FAQ
Do I need to provide you with scripts and answers for my customers?
Yes, please! To ensure I provide your customers with 100% accurate information, I will need access to your existing scripts, website guidelines, or internal knowledge base. Because I am a fast learner, I will quickly master your brand voice.
What customer support software do you use?
I do not have pre-existing experience with specific corporate helpdesk applications, but I am a very fast learner who picks up digital tools on the first try. As long as you show me your workflow once, I can adapt to any basic live chat window, email inbox, or social media dashboard.
Do you provide phone or voice support?
No, I focus exclusively on text-based communication. This ensures I can provide rapid, high-quality responses via live chat, email management, and social media replies.
