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Fiverr Pro
English
$
USD
I will manage ebay and shopify orders and customer support
Ecommerce Operations Specialist , eBay, Shopify Support
Running an online store takes more than listing products—orders, inventory, and fulfillment issues need attention before they become bigger problems.
I’m an Ecommerce Operations Specialist with 7+ ye...
About this Gig
Spending too much time processing orders, answering customer questions, and chasing shipment updates? I can keep your ecommerce operations organized so you can focus on your business.
Im an Ecommerce Operations Specialist with 7+ years of experience, primarily on eBay, plus Shopify, Etsy, and Amazon order processing and support.
HOW I CAN HELP
- Process orders and verify customer, product, and shipping details
- Monitor order status and shipment tracking
- Respond to customer enquiries and order concerns
- Coordinate returns, refunds, and replacements
- Check stock and flag discrepancies
- Follow up on delayed shipments and fulfillment exceptions
- Update order trackers and spreadsheets
MY WORKING APPROACH
I check details before acting, communicate clearly, and follow issues through. If something needs your approval or falls outside the agreed process, I flag it first.
ONGOING SUPPORT
I welcome long-term work with sellers needing dependable help with recurring tasks. We can set up a daily, weekly, or monthly workflow based on your order volume and hours.
Please message me before ordering to confirm your platform, tasks, access, and workload.
My Portfolio
FAQ
What platforms do you support?
I have hands-on experience primarily with eBay, with additional experience in Shopify, Etsy, and Amazon order processing. Please tell me which platform and tasks you need help with before ordering.
Can you provide ongoing monthly support?
Yes. I am interested in long-term client relationships. We can discuss recurring support based on your order volume, weekly hours, platform, and required tasks.
Can you handle returns and refunds?
I can assist with returns, refunds, replacements, and related customer communication according to your store policies and authorization rules. Decisions requiring your approval will be escalated.
Have you used Gorgias or other helpdesk systems?
My experience is in ecommerce customer support and order operations. I will be transparent about the platforms I have used and am willing to learn your helpdesk workflow when training and access are provided.
What do you need from me to get started?
Please provide the platform, task instructions, order volume, approved customer response guidelines, working hours, and any required templates. Provide only the account permissions needed for the work.
Can you guarantee error-free work?
I follow instructions, verify details, and flag discrepancies carefully. I cannot guarantee that errors will never occur, but I aim to identify issues early and communicate them promptly.
