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Fiverr Pro
English
$
USD
I will support customers via messages
About this Gig
I will provide professional social media customer support by managing your direct messages and comments.
My services include:
-Responding to customer inquiries.
-Managing Instagram and Facebook comments.
-Providing information about products, services and promotions.
-Maintaining friendly and professional communication.
-Identifying customer concerns and escalating complex issues when necessary.
My goal is to help your business maintain strong customer relationships and provide an excellent online experience.
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
English
•
Spanish
Work model:
Project-based
Industry:
Art & design
•
Beauty & cosmetics
•
Media & entertainment
Purpose:
Business
FAQ
Do you respond to both direct messages and comments?
Yes! I manage direct messages, post comments, and customer inquiries to help your business maintain an active and professional online presence.
In how many lenguages are you responding?
My lenguages are English and Spanish
Which social media platforms do you manage?
I currently offer customer support for Instagram and Facebook. Please contact me if you need assistance with a specific platform
Will I need to provide my account password?
No. I prefer using authorized access through Meta Business Suite or other secure platform permissions whenever available.
Can I choose your working hours?
Yes! Working hours can be arranged according to your business needs and my availability.
Do you handle complaints and difficult customers?
Yes. I can professionally handle common customer concerns and complaints. More complex issues will be reported to you for further instructions.
Do you create posts or manage content?
My service focuses on customer support, message management, and comment moderation rather than content creation.
