I will provide live chat email and phone customer support

Pakistan

I speak Urdu, Hindi, English

Customer Support Representative

I am a Customer Support Representative with 4 years of experience delivering high-quality client service across phone, email, and live chat channels. I have a proven track record in resolving customer...
About this Gig

Looking for an experienced, high-touch customer support representative for your e-commerce store or food delivery app?

​With 4 years of hands-on experience handling customer support across the US and UAE markets, I bring deep expertise in fast-paced retail and food delivery operations. I understand the fast response times, high empathy, and problem-solving skills needed to handle real-time delivery issues, order tracking, returns, and complex customer queries smoothly.

​Services Covered:

​Live Chat & Messaging: Real-time customer support via app chat, website live chat, WhatsApp Business, and social media DMs.

​Email Support: Efficient ticket resolution, dispute handling, order adjustments, and refund/exchange processing.

​Phone Support: Clear, professional inbound/outbound call handling with native-level phone etiquette.

​E-Commerce & Delivery Tools: Skilled in Shopify, Zendesk, Freshdesk, Intercom, and major order/driver dispatch platforms.

​Why Choose Me?

​4 Years of Specialized Experience: Proven track record in fast-paced e-commerce retail and live food delivery logistics.

​US & UAE Market Expertise: Accent-neutral, culturally aware communication

Social media platform:

Facebook

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Twitter

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Instagram

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LinkedIn

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TikTok

Service type:

Technical support

Language:

English

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Hindi

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Urdu

Timezone:

24/7

Support software:

Freshdesk

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Zendesk

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Liveagent

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ActiveCampaign

Knowledge base software:

Document 360

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Freshdesk

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Freshservice