I will deliver fast, friendly, and reliable customer support

Hello!

Im a professional Customer Care Consultant with hands-on experience supporting e-commerce businesses like Net-A-Porter. I provide high-quality customer support via email, live chat, phone, and social media platforms such as Facebook and Instagram, using tools like Zendesk, Gorgias, Salesforce, and Shopify.

I help online stores deliver smooth, professional, and customer-focused experiences by:

• Managing order inquiries, tracking, returns, and refunds
• Handling disputes, chargebacks, and sensitive issues efficiently
• Responding to high ticket volumes with fast, friendly, and professional communication
• Updating and maintaining Knowledge Base articles and FAQs
• Supporting sales campaigns and customer follow-ups
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I am detail-oriented, reliable, and fluent in English and Italian. My goal is not just to solve customer problems, but to create positive experiences that increase satisfaction, loyalty, and trust.

Whether you need light daily support, professional daily coverage, or full all-in-one customer care, I can tailor my services to fit your business needs.

Lets work together to grow your store and keep your customers happy!