Browse categories
Explore
Fiverr Pro
English
$
USD
I will provide b2b customer and technical support for software
Nearly 10 Years of B2B Support Excellence with a 90 Percent Satisfaction Rate
I am a Payroll and SaaS Implementation Consultant with 5 years of experience in the Thomson Reuters ecosystem. I specialize in managing live payroll, general ledger operations, and SQL troubleshooting...
About this Gig
Struggling with software issues or customer complaints? I've got you covered.
With nearly 10 years of B2B customer and technical support experience including billing, accounting, and practice management software I deliver fast, reliable, and professional resolutions. I've handled up to 20 calls and 30 emails daily while maintaining a 90% customer satisfaction rate.
What I offer:
- Technical troubleshooting for billing, accounting & practice management software
- Email and chat-based customer support
- Case and escalation management via Azure DevOps and Salesforce
- SQL Server troubleshooting and bug reporting
- Software setup and implementation support
Why choose me:
- McKinsey Academy certified in Business, Team & Self Leadership
- Licensed Professional Teacher & MBA graduate
- Consistent top-performing agent across 2024 through 2026-Q1
- Calm, professional, and client-focused even under pressure
- Whether you need short-term coverage or ongoing support, let's build a solution that works for your business. Message me and let's get started!
Service type:
Technical support
Language:
English
•
Filipino
•
Tagalog
Timezone:
24/7
Support software:
Salesforce
•
Other
FAQ
What experience do you have in customer support?
Nearly 10 years in B2B support across billing, accounting, and practice management software. Handled 20+ calls and 30+ emails daily with a 90% satisfaction rate.
What tools and platforms are you familiar with?
Experienced with Azure DevOps, Salesforce, and SQL Server for troubleshooting, bug reporting, case management, and escalations.
Can you handle technical issues, not just customer inquiries?
Yes! I troubleshoot software, SQL issues, and bugs, assist with setup, and collaborate with dev teams to resolve complex technical problems.
What sets you apart from other freelancers?
MBA units earned, Licensed Teacher, McKinsey-certified leader, and consistent top agent in 2024–2026. I bring professionalism, expertise, and calm under pressure.
Are you available for short-term or long-term projects?
Both! I tailor my support to your needs, whether it's a quick fix or ongoing assistance. Message me and let's find the best setup for you.
