I will create and track change requests and manage them

Shankar

India

I speak English

1 order completed

I will be your technical support engineer

“Technical Support for Linux, Servers, and Storage — 2 Years of Hands-On Experience” “Reliable Server & Linux Support Engineer — Fast, Professional, and Precise” “Your Go-To Technical Support Engine...
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About this Gig

Are you looking for reliable support with your ITSM processes? I can help you manage your day-to-day IT service tasks so your team can stay focused on what matters most.

I provide professional assistance with ITSM activities, including:

Change Requests

  • Create and update change requests
  • Add proper details, documentation, and approvals
  • Ensure changes follow your process and timelines

Service Catalog Tasks (SCTasks)

  • Create, assign, and update SCTasks
  • Help track progress and ensure tasks are completed correctly
  • Support catalog workflows and request fulfillment

Incident Management

  • Log and categorize incidents properly
  • Prioritize based on impact/urgency
  • Update ticket statuses and ensure smooth resolution
  • Follow your teams SLA guidelines

Knowledge Base (optional add-on)

  • Write clear and user-friendly KB articles
  • Update or improve existing documentation
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create and track change requests and manage them
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create and track change requests and manage them

Device:

Server

Operating system:

Windows

•

Linux

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