I will provide customer support and live chat for your saas product

Bangladesh

I speak Bengali, English, Hindi

Podcast Editor Specialist and Virtual Assistant

Hi, I'm Imon — I help creators and SaaS businesses stay on top of two things they can't afford to neglect: polished content and happy customers. I edit podcasts, YouTube videos, and Reels/Shorts wi...
About this Gig

Growing SaaS companies lose customers when support tickets pile 

up or live chat goes unanswered. I'll make sure that never 

happens.


I provide reliable, professional customer support for SaaS and 

tech products handling tickets, live chat, and customer 

communication so you can focus on building your product.


What I offer:

- Ticket management and resolution (Zendesk, Freshdesk, Jira, 

 Zoho Desk, etc.)

- Live chat support, real-time and async

- Onboarding/FAQ responses for new users

- Bug report triage and escalation to your dev team

- Documentation using Confluence/ClickUp

- Order/account management issues

- Friendly, professional, on-brand tone in every reply


Tools I work with: Zoho, Jira, Confluence, ClickUp and I can 

quickly learn your existing stack.


Available 8 hours/day, 7 days/week flexible across time 

zones for global SaaS teams.


2+ years of experience across customer support, order 

management, and operations roles.


Message me with your product and support volume, and I'll 

recommend the right package for you.

Service type:

Technical support

Language:

Bengali

English

Hindi

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Document 360

Confluence

Freshdesk