I will provide customer support and live chat for your saas product
Podcast Editor Specialist and Virtual Assistant
About this Gig
Growing SaaS companies lose customers when support tickets pile
up or live chat goes unanswered. I'll make sure that never
happens.
I provide reliable, professional customer support for SaaS and
tech products handling tickets, live chat, and customer
communication so you can focus on building your product.
What I offer:
- Ticket management and resolution (Zendesk, Freshdesk, Jira,
Zoho Desk, etc.)
- Live chat support, real-time and async
- Onboarding/FAQ responses for new users
- Bug report triage and escalation to your dev team
- Documentation using Confluence/ClickUp
- Order/account management issues
- Friendly, professional, on-brand tone in every reply
Tools I work with: Zoho, Jira, Confluence, ClickUp and I can
quickly learn your existing stack.
Available 8 hours/day, 7 days/week flexible across time
zones for global SaaS teams.
2+ years of experience across customer support, order
management, and operations roles.
Message me with your product and support volume, and I'll
recommend the right package for you.

