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I will be your UK ecommerce customer service and live chat agent
United Kingdom
I speak English
Professional Customer Support Specialist and Live Chat Agent
Hello!
I am a UK-based customer support specialist with hands-on experience in retail, call centres, and customer care. I provide fast, empathetic, and professional support via live chat, email, and ...
About this Gig
NOTE: This gig is strictly for Live Chat, Email, and Ticket support. I do not offer phone/voice call services.
Looking for a reliable, UK-based professional to handle your customer service? With a strong background in retail and call centres, I know exactly how to manage your weekly customer queries, handle refunds, and protect your brand's reputation.
What I offer:
- Live Chat & email ticket management (Zendesk, Shopify, etc.)
- Order tracking, returns, and cancellations
- Social media comment and DM support
Weekly Packages:
- Micro-Care: 8 hours spread across 7 days ($50)
- Part-Time: 16 hours spread across 7 days ($100)
- Dedicated: 35 hours spread across 7 days ($250)
Why choose me?
- Native English speaker based in the UK
- Highly flexible schedule across any timezone
- Quick to learn your specific tools and workflows
Please message me before placing an order to discuss your business needs!
Social media platform:
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TikTok
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
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Other
Knowledge base software:
Other
FAQ
Do you provide phone or voice call support?
No, I do not offer phone or voice support. This gig is strictly dedicated to written channels, including Live Chat, Email, and Helpdesk ticket management.
What hours and time zones are you available to work?
I am based in the UK, but I have a highly flexible schedule and am open to working any hours or time zones. We will agree on your ideal daily coverage schedule before the order officially begins.
Do I need to provide training or software access?
Yes, please. I am quick to learn new workflows. You will need to provide your internal FAQ guidelines or policies, and invite me as a staff member or agent to your specific customer service platform (e.g., Shopify, Zendesk).
Can I hire you for multiple weeks or long-term support?
Absolutely! If you need ongoing weekly support beyond the initial 7-day order, please message me directly. I am happy to send you recurring custom offers to keep managing your inbox seamlessly.
