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Fiverr Pro
English
$
USD
I will english customer support and chat management
About this Gig
With 4 years of dedicated experience in handling high-volume English email and live chat support, I am your reliable Non-Technical Customer Support Partner.
I offer dedicated and timely support across multiple platforms, focusing on problem resolution and excellent communication. My services are ideal for E-commerce, SaaS, and small business owners.
What I Handle:
- Email/Ticket Management: Clearing backlogs, prioritizing urgent inquiries, and maintaining a clean inbox.
- Live Chat Support: Providing immediate, courteous, and efficient responses to boost conversions.
- Order & Account Management: Processing refunds/exchanges, handling order status updates, and managing customer profiles.
- Policy & General Inquiries: Clearly explaining company policies and product information.
Let's discuss your support needs today! I'm also open with a custom quote on Monthly Retainer packages.
Social media platform:
•
Service type:
Non-technical support
Language:
English
•
Vietnamese
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
Knowledge base software:
Freshdesk
FAQ
What is included in the "Hours of Work"?
This includes all time spent actively handling customer requests (email drafting, chat resolution, issue troubleshooting, and system updates). It is billed for active time, not standby time.
What if I need more than 20 hours?
Please contact me! I offer custom quotes and monthly retainer packages for long-term partners.
What platforms do you use?
I am specialized ticketing systems like Zendesk/Freshdesk and proficient in Gmail, Live Chat platforms, as well as Facebook/Instagram DMs.
Are you a Technical Support agent?
I specialize in Non-Technical Support. I can troubleshoot and resolve basic issues and efficiently escalate complex technical problems to your development team, ensuring zero lost time for the customer.
