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I will provide professional bilingual call center services
Rwanda
I speak English, French
Aurea Rwanda founders: Divin (DELF B2) & Henry (JetBlue certified). Bilingual BPO experts: customer support, call center services for international clients.
About this Gig
PROFESSIONAL BILINGUAL CALL CENTER SERVICES
I provide professional bilingual call center services in French & English with a dedicated team based in Rwanda.
WHAT YOU GET:
Bilingual support (FR/EN)
3 dedicated agents + supervision
Multi-channel: Phone, Email, Chat
Quality monitoring & reports
WHY CHOOSE US:
DELF B2 Certified French experts
JetBlue Certified methodology
$16/hour competitive pricing
African-based, international standards
INDUSTRIES:
E-commerce, Fintech, Healthcare, SaaS
PACKAGES:
Basic: 20h-$320 | Standard: 40h-$640 | Premium: 50h-$800
ABOUT AUREA RWANDA:
Co-founded by Divin (DELF B2) & Henry (JetBlue Certified). Linguistic excellence meets customer service expertise.
Contact us for a customized demo!
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CENTRE D'APPELS BILINGUE PROFESSIONNEL
Service de centre d'appels bilingue français/anglais avec équipe dédiée au Rwanda.
Contactez-nous pour une démonstration!
Social media platform:
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Service type:
Non-technical support
Language:
English
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French
Timezone:
24/7
Support software:
Freshdesk
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Zendesk
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Liveagent
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Intercom
Knowledge base software:
Confluence
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Freshdesk
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Zoho
FAQ
What languages do you offer for your call center service?
Our agents are perfectly bilingual in French and English with a neutral, professional accent. We can handle your calls, appointment scheduling, and customer support in both languages according to your needs!
What's the difference between your Basic, Standard, and Premium packages?
The Basic includes essential call handling, the Standard adds calendar management and lead follow-up, while the Premium offers a dedicated agent and customized reports. We can also create a tailored package for your specific requirements!
What is your response time for incoming calls?
We guarantee answers within 30 seconds during operating hours (6 AM - 6 PM GMT). Messages received outside these hours are handled within the first hour after reopening
How do you ensure the confidentiality of our client data?
We implement strict confidentiality agreements, secure data protocols, and all our agents are trained in data protection compliance. Client information is never shared with third parties.
Do you offer free trials for new clients?
Yes! We offer a 24-hour free trial so you can experience our service quality and agent professionalism before committing to any long-term partnership.
