I will write customer complaint and dispute resolution procedures for banks and fintech

Regulators expect it. Customers demand it. Most growing companies don't have it documented properly and that gap creates real regulatory and reputational risk.

With 18+ years managing risk and compliance inside the banking sector, I help fintechs, payment platforms, and financial services companies build complaint-handling and dispute resolution procedures that protect both the customer and the business.

What I deliver:

 Complaint Handling SOP intake, categorization, escalation, and resolution timelines

 Dispute Resolution Workflow clear roles, decision points, and turnaround SLAs

 Regulatory Alignment structured to support compliance reporting and audit readiness

 Response Templates professional, compliant language for common complaint types

 Escalation Matrix when and how issues move from frontline to management/legal

Perfect for:

 Fintechs and payment platforms scaling their support operations

 Companies preparing for a compliance audit or investor due diligence

 Teams handling complaints informally and needing a documented process

Why work with me:

18 years inside real banking risk & compliance operations

English and Spanish (native)

NDA available on request