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I will provide email, phone and live chat customer support services

Aurora Agency

Serbia

I speak English, Serbian, Italian
Hello there, my name is Aurora! Over the course of my career as a Customer Support Agent, I have honed my skills in delivering exceptional service and resolving customer issues. With 3 years of experi...
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About this Gig

Welcome to my Gig!


This customer support service is designed to offer comprehensive assistance and ensure a seamless experience for the valued customer. Through various communication channels such as phone, email, and chat, I deliver prompt and effective solutions to address any inquiries, concerns, and issues.


What is offered in this Gig:


  • Email Support (all general inquiries, special requests) SLA of 1 hour for VIP requests
  • Chat Support (extensive customer support with all inquiries) SLA of responding to messages in under 1 minute
  • Phone call support
  • Social Media support
  • Summary of the day


In case you are interested in this Gig, please contact me so we can have a clear communication in order to avoid any misunderstandings.

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provide email, phone and live chat customer support services
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provide email, phone and live chat customer support services
Full Screen
Full Screen
provide email, phone and live chat customer support servicesprovide email, phone and live chat customer support servicesprovide email, phone and live chat customer support services

Social media platform:

Facebook

•

Twitter

•

Instagram

Service type:

Non-technical support

Language:

English

•

Serbian

Timezone:

24/7

Support software:

Freshdesk

•

Zendesk

Knowledge base software:

Confluence

•

Freshdesk

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