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Fiverr Pro
English
$
USD
I will customer service for your business
About this Gig
Nice to meet you, I am Axel Macías. My mission is to provide professional, personalized, and efficient customer support for your Spanish-speaking customers.
I focus on delivering a high-quality service experience, ensuring that each customer feels valued and well taken care of.
I can support your business with real-time assistance, inquiry management, appointment scheduling, complaint and claim handling, data entry, sales support, and any other customer service needs your business may require.
The service is provided through WhatsApp, Facebook Messenger, and email. Additionally, other platforms such as Instagram, Telegram, YouTube, or any other channel your business requires can also be integrated.
If you would like to include additional channels or customize the service, feel free to send me a message so we can reach an agreement that fits your needs.
My commitment is to represent your brand with professionalism and contribute to the satisfaction and loyalty of your customers.
Service type:
Non-technical support
Language:
English
•
Spanish
Timezone:
24/7
Support software:
Freshdesk
Knowledge base software:
Freshdesk
FAQ
What is a shared agent?
This model is typically used for businesses with a lower workload, where one agent handles 2 to 3 companies simultaneously.
Do you offer a dedicated agent?
Yes, of course. The pricing varies depending on the weekly hours required. Please feel free to send me a message so we can reach an agreement that best fits your needs.
What social media platforms do you manage?
I can manage any social media platform; however, the included channels are WhatsApp, Facebook, Facebook Messenger, and email. If you would like to add an additional platform, it comes at a different rate. Please feel free to send me a message so we can reach an agreement that best suits your needs.
What days and hours do you work?
The days and working hours are flexible and can be adjusted according to your requirements. If you need more or fewer days or hours, please feel free to send me a message so we can reach an agreement that best fits your needs.
