I will provide customer care services for your business

Kenya

I speak English, Swahili

220 orders completed

I'm Emma, a professional marketer with a B.Com degree from Nairobi University. I have a proven track record in developing effective marketing strategies and delivering exceptional customer service. Wi...
About this Gig

Hello there!


Looking for a reliable and friendly customer service expert to represent your brand? I provide professional, empathetic, and solution-focused support that keeps your customers happy and coming back.

With experience across various platforms and industries, I can help you deliver top-tier service through email, live chat, or phone support.

What I offer:

  • Email and chat support with quick response times
  • Inbound call handling (if applicable)
  • Customer inquiries, complaints, and issue resolution
  • Product/service guidance and FAQs
  • CRM and helpdesk tools (Zendesk, Gorgias, Freshdesk, etc.)
  • Order tracking, refunds, and returns
  • Friendly, brand-aligned communication

Ideal for:

  • E-commerce brands
  • SaaS companies
  • Small businesses
  • Entrepreneurs needing part-time support

Let me help you build stronger relationships with your customers and deliver the experience they deserve.

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

Service type:

Technical support

Language:

English

Timezone:

24/7

Support software:

Zoho Desk

Zendesk

Salesforce

Knowledge base software:

Liveagent

Zoho

My Portfolio