I will provide professional chat and email support for your subscription, saas business

Your customers are waiting. Billing issues go unresolved, cancellation requests pile up, and every hour without a response is a customer who churns.

I'm Asad a customer support specialist with 3+ years managing high-volume chat and email support for a US-based streaming and subscription business. I've maintained a 90.3% customer satisfaction rating across thousands of tickets covering billing disputes, payment failures, refunds, account troubleshooting, and retention conversations with customers who were about to cancel.

I work inside your existing tools from day one Zendesk, Freshdesk, Intercom, Gorgias, and Groove. No learning curve, no hand-holding, no responses that need editing before they reach your customer.

What I handle: billing disputes and payment failures, subscription cancellations and churn-save conversations, refund and order tracking requests, account troubleshooting, inbox and ticket queue management, CRM updates and tagging, and email support drafting.

Who I work best with: subscription box brands, SaaS companies, streaming services, membership platforms, and any business that needs a consistent, professional voice handling their customer conversations.